General

Who is CCAura?

CCAura is an Australian-designed jewellery brand based in Sydney, created by mother and daughter, Carolina and Olga. Our collection includes gold, silver and freshwater pearl jewellery designed for everyday wear, layering, gifting and timeless personal style.

Where is CCAura based?

CCAura is based in Sydney, Australia. We are a small family business with a love for elegant, feminine and easy-to-wear jewellery.

What type of jewellery do you sell?

CCAura offers a curated collection of necklaces, earrings, bracelets, rings and freshwater pearl jewellery. Our pieces include gold jewellery, silver jewellery, 925 sterling silver designs, freshwater pearls, waterproof jewellery and hypoallergenic options, depending on the individual product.

Is CCAura jewellery designed in Australia?

Yes. CCAura is an Australian-designed jewellery brand. Our pieces are carefully chosen, designed or handcrafted with a focus on timeless style, everyday wearability and thoughtful detail.

Materials

What materials are used in CCAura jewellery?

CCAura jewellery may include stainless steel, 18K gold PVD finishes, 925 sterling silver, silver-tone finishes, freshwater pearls and other carefully selected materials. Materials vary by design, so we recommend checking each individual product description for specific details.

What is 18K gold PVD jewellery?

18K gold PVD jewellery uses a modern coating process called Physical Vapour Deposition. This process bonds a fine layer of gold colour to the jewellery surface, creating a beautiful gold finish that is generally more durable than many traditional plated alternatives.

Do you use premium sterling silver?

Yes. Certain CCAura pieces are made using premium 925 sterling silver. Sterling silver is a high-quality silver alloy commonly used in jewellery for its refined appearance, durability and timeless finish. Please check individual product descriptions for specific material information.

Are CCAura pieces made with real freshwater pearls?

Yes. Some CCAura designs feature ethically-sourced freshwater pearls, loved for their natural beauty, soft lustre and unique character. Because freshwater pearls are natural, each pearl may vary slightly in shape, size and finish, making every piece beautifully individual.

Is your jewellery waterproof?

Many CCAura pieces are designed with waterproof or water-resistant finishes, depending on the individual design and materials used. We recommend checking each product description for specific care and material details.

Can I shower in CCAura jewellery?

Some CCAura pieces may be suitable for occasional water exposure, depending on the materials and finish. However, to help preserve the look and longevity of your jewellery, we recommend avoiding prolonged exposure to water, perfumes, lotions, chlorine, saltwater and harsh chemicals.

Is CCAura jewellery hypoallergenic?

Many CCAura pieces are designed with hypoallergenic materials and are suitable for comfortable everyday wear. As materials may vary by product, we recommend checking each individual product description, especially if you have sensitive skin.

Is your jewellery suitable for sensitive skin?

CCAura offers hypoallergenic jewellery options that may be suitable for sensitive skin. If you are sensitive to certain metals, please review the product details carefully before purchasing.

Orders & Shipping

Where do you ship?

CCAura ships to customers across Australia. If international shipping is available or introduced in the future, this should be confirmed on the shipping information page or at checkout.

How long will my order take to arrive?

Shipping times may vary depending on your location and the delivery option selected at checkout. Please refer to the shipping information provided at checkout for the most accurate delivery estimate.

How will my order be packaged?

CCAura orders are carefully packed so your jewellery arrives safely and beautifully presented. Our pieces are suitable for gifting or keeping as a special piece for yourself.

Can I send CCAura jewellery as a gift?

Yes. CCAura jewellery makes a beautiful gift for birthdays, anniversaries, Mother’s Day, bridesmaids, celebrations or meaningful everyday moments. Please check the product and checkout options for any available gift notes or packaging details.

Returns & Exchanges

Can I return or exchange my order?

Returns and exchanges are subject to CCAura’s returns policy. Please refer to the Refund Policy page for the most accurate and up-to-date information before placing your order.

Can earrings be returned?

For hygiene reasons, earrings may not be eligible for return or exchange unless faulty. Please refer to the Returns Policy page for full details.

What should I do if my item arrives damaged or faulty?

If your jewellery arrives damaged or faulty, please email carolina@ccaura.com as soon as possible with your order details and photos of the item so we can assist you.